Refund policy

At Radhaus, we stand by our commitment to quality and fit. If something isn’t right, we’re here to assist, within reasonable limits.

You may request a return or exchange within 48 hours of receiving your order, under the following conditions:

The item is defective or damaged upon arrival.

You need to change the size.

Items must be unworn, unwashed, and returned in their original packaging.

Customers are responsible for return shipping costs, unless the item is defective or incorrect.

Please email us at info@radhaus.com.co with the following:

Your order number

A brief reason for the return or exchange

Clear photos if the product is defective or damaged

Requests submitted after 48 hours of receiving the order will not be accepted.